Returns & Refund Policy

Returns

Return eligibility depends on product category, packaging condition, supplier terms, safety status and whether the item was specially ordered or customised.

Chemicals

Chemical products may be non-returnable where safety, contamination, transport or regulatory considerations apply.

Refunds

Approved refunds are handled according to the agreed commercial terms and the condition of returned goods.

Support

Please contact Apex promptly with order details if a product arrives damaged, incorrect or unsuitable.